Executive Key Takeaways
- 1Automated escalation triggers ensure property owners remain informed of persistent maintenance bottlenecks before residents resort to negative online reviews.
Guaranteeing SLA Compliance Across Your Chain
If a resident logs a water leakage issue and the branch warden fails to take action within 24 hours, PG Master automatically escalates the ticket status and dispatches a direct SMS/WhatsApp notification to the regional manager or property owner.
Got Questions?
Frequently Asked Questions
Clear, verified answers for paying guest property owners and co-living managers.
Yes, you can configure custom SLAs (e.g., 4 hours for plumbing/electricity vs 48 hours for carpentry) matching exact severity levels.