Executive Key Takeaways
- 1Unresolved plumbing or AC maintenance issues are the #1 cause of negative resident reviews and premature lease terminations.
- 2PG Master tracks exact resolution SLA times per property, holding wardens and maintenance technicians accountable.
From WhatsApp Groups to Structured Ticketing
When tenants complain about leaking taps or faulty Wi-Fi in informal WhatsApp groups, messages get lost amidst casual chatter. PG Master gives tenants a dedicated complaint module inside their mobile app where they attach photos and select issue categories.
Wardens receive instant notifications, assign repair technicians, and update ticket progress, giving property owners complete oversight over maintenance efficiency across all branches.
Got Questions?
Frequently Asked Questions
Clear, verified answers for paying guest property owners and co-living managers.
Yes, when a warden closes a repair ticket, the resident receives a quick 5-star rating prompt to verify if the issue was resolved to their satisfaction.